To All : we changed a new shopping system .some of customers cannot use current account to login ,
           please register a new one .sorry for inconvenience .    
                                                                                                      --- Animestar Team



                                                                                                                                                                        
                                                                                                                                                                               
FAQ

How to make order?

It is easy to make orders. Firstly, you should register and own one account, then you can choose products and make orders.

Step 1: choose products, put them in your shopping cart.

Step 2: put quantity for each product(bigger order, better prices)

Step 3: click: send: send order, then check delivery informations. Click: post this order.

Step 4: waiting for our discounted prices and shiping cost.

Step 5: once you agree everything, please click: checkout.

Notice: you can not update your order once you click: confirm the order. But we can edit your order, then you can edit your order.

 

How Can I Track My Order?

 

We usually will put tracking numbers in your order page after delivery.

:  

You will get ups tracking code, track it on www.ups.com. 

Or, You will get UPS tracking reference after Hongkong UPS delivery, like: EASYORDER12345, please track it on this link:http://www.ups.com/WebTracking/reference?loc=en_HK&WT.svl=SubNav ; And also ups company will send your tracking codes to your email.

Delivery Time:

Express Saver: 2-3 business days orso.

Expedited: 7 business days orso.

Exact delivery time depends on efficiency of your costums.

 

You will get EMS tracking reference after EMS delivery. You can track your orders on this site: http://www.ems.com.cn/english-main.jsp . Usually we need 1-2 days orso to send EMS orders to different post offices. So usually you have to wait one or two days to track the orders.

Delivery Time:

Usually it takes 10-14 days orso for delivery. But sometimes, exact delivery time  depends on your costums or efficiency of your post offices.

You will get DHL tracking reference after DHL delivery. You can track your orders on this site: www.dhl.com .

Delivery Time:

Usually it takes 3-7 days orso for delivery. Exact delivery time depends on efficiency of your costums.

  

You will get FEDEX tracking reference after FEDEX delivery. You can track your orders on this site: www.fedex.com.

Delivery Time:

Usually it takes 4-7 days orso for delivery. Exact delivery time depends on efficiency of your costums.

 

 

We also offer Standard post services, Airfreight and Seafreight.

Notice: Standard post service is slow, delivery time will be 20-30 business days orso. It will need more time to some remote countries. Please take care before your make orders.

 

Can You Ship To My Country/regions?

Yes, we can ship to your country/regions.

anime-star.com send retail or wholesale big orders to *WORLDWIDE*.



Please note, it's your own responsibility to find out about the import tax situation in your own country.