To All : we changed a new shopping system .some of customers cannot use current account to login ,
           please register a new one .sorry for inconvenience .    
                                                                                                      --- Animestar Team



                                                                                                                                                                        
                                                                                                                                                                               
FAQ & Help
FAQ & Help
Q: WHERE does Animestar Toys Company locates
A:  The address of our company is : Room 712,7/F, Building B, Yiwu E-Commerce Venture Park,Yiwu City,Zhejiang Province,China,Post Code:322000
 
Q: How to order?
A: You can send email or place one order on our website. Then we will finish the price list according to your choice.
 

Q : How to make the payment online ?
A : we don't accept payment online at the moment .

 

Q : How to pay ? payment terms ?
A : we will download the order list and confirm with you by email . you can make the change of your orders . and then pay us 50% deposit before we prepare the order . will let you know the final payment with shipping cost when we finished the order preparing . 

 

Q: Payment methods ?
A : Bank transfer / Money Gram / Western Union / Coinstar / Cash  ,don't accept paypal /credit card at the moment .

 

Q: Shipping methods ?
A: EMS / DHL / FEDEX / SAL / AAE / ARAMEX / TNT / UPS / China Post Airmail ... by Air / by Sea


Q: Why there are out of stock items?
A:  The products updates very fast, some of the old products would be replaced by the new items, and some of them are hot sold which would also influence the stock situation. And the main reason is that we want to save your time ,so we won't wait for some items which would be available later.
 
Q: How do we deal with the items which was paid ,but not arrived?
A:  We will make a survey, if we forgot to send you those items ,we would like to resend them to you ,or refund you the funds.
 
Q: How do we deal with the items which are defective or damaged in transit ?
A: You will be kindly suggested to send us an Email showing us the list ,and tell us the item numbers, Pictures or Scan of the Damaged or defective items would be very helpful for us to make a compensation.
 
Q: How about the shipping rate?
A: Shipping rate is different from different seasons ,and different places.usually ,Non-Peak Season is cheaper than Peak-Season. Shipping rate is the same with all Western ,Northern or Southern European Countries ,Eastern Europe is more expensive. Usually for the consignment beteen 21KGs to 45 KGs are about 6 - 7  US dollars Per kilo Via UPS,and for the goods between 46KGs to 80KGs,it is much cheaper,it only cost you 6 US dollars Per Kilo.and the consignment shall arrive the place you are desinated in about 3 or 4 days.
 
Q: Can I get the items safely?
A: Usually ,there are no problem with the customs of U.S.A, Australia, France,Germany,United Kingdom,Russia,Malaysia and most of the developed coutries.
 
Q: Do I need to pay the tax in our country?
A: Different countries has different policy, you can ask some information from your local government.
 
Q: The figure genuine?
A: Most our figures are not the genuine,but good quality,most we use true pictures showing.
 

We have one Anime Product design Company and wholesale store in Zhejiang of China.

Our Warehouse Address: 1F, Unit 1-3,Building 32, Choushan District,Yiwu City,Zhejiang Province,China,Post Code:322000.

If you come our country, you can visit our company and our company warehouse or wholesale website, we will do our best to help you.

 

TEL No: +860579-85418549
Mobile No:+8615857935263
Export Trade Manger:Mrs Belina
C.E.O:Mr. Kevin
zipcode:322000
Skype 1:animestar.kevin
Skype 2:animestar1987